Frequently Asked Questions
As part of our commitment to delivering the best services to our customers, Shriram Automall introduces the all-new MySAMIL Mobile App' a user-friendly and advanced mobile application designed to simplify your Automall experience. With the MySAMIL App, customers can:
- Register easily on the platform
- Upload KYC documents seamlessly
- Participate in physical bidding events
- Locate and contact their nearest Automall with just a single tap
The app is available for download on the Google Play Store, App Store and via the mobile site at My SAMIL App
SAMIL mobile application can be easily downloaded from ‘Google Play Store’ for android phones & from 'App Store' for iOS phones
There is no cost for downloading the MySamil mobile app; however usual data charges as per the data connection you are using will apply for downloading the application as well as accessing the same.
Successful bidder has to pay a minimum of 10% of the Bid Amount per vehicle / equipment on the same day to Seller/Owner. Otherwise the bid taken will not be considered and RSA amount will be forfeited without further intimation.*
The balance should be paid by the Successful bidder within next 7 (seven) days from the date of declaration as successful bidder by the Seller/ Owner*
A delayed interest @ 18% will be charged against any amount due and payable by the Successful bidder beyond 7 (seven) days from the date of the event, subject to a maximum waiting period of 15 (fifteen) days from the date of declaration as successful bidder by the Seller/ Owner.
Default beyond the stipulated 15 days, will lead to deal cancellation and forfeiture of RSA paid and the vehicle/equipment/machinery will be re-sold without further information. Acceptance of payment on later date will be solely discretion of seller/owner.
For registration the bidder must present personally with copy of PAN Card (mandatory) and Address Proof document i.e., Passport or Driving License or Voter's ID or Adhaar Card.
Any cash received more than 19,999/- towards RSA will be refunded to unsuccessful bidder in the form of cheque or DD or NEFT transfer within 3 working days at any given branch location subject to submission of Bank particulars by the customer.
For NEFT transfer the details required are: IFSC code Account No., Bank Name, Bank Branch Name, Bank Branch Code, Beneficiary Name (Customer Name -MUST be same as per ID proof given) And the ID / address proof (given for registration ) and bidder's name in bank should be same.
RSA will be refunded to successful bidder only after realization of the entire sale proceeds by the Seller and the confirmation of the same by the seller and after adjusting, the applicable service charges, if any.
No, we do not practise advanced selling. All vehicles are sold strictly through the bidding process. Each item is awarded to the highest bidder on the day of the auction. If you are unable to attend the bidding site in person, you may participate through our online bidding platform or via Proxy Bidding.
We’re glad you found something of interest in our inventory. To proceed with the purchase, the first step is to register for bidding. Once registered, you can place bids either online or at your nearest automall. After registration, you are eligible to participate in both physical and online bidding events.
